? Questions & Answers

Frequently Asked Questions

Get answers to common questions about our collagen peptides, shipping, and policies

How do I take collagen peptides for best results?

Take one scoop daily, mixed into coffee, tea, smoothies, or water. Consistent daily use over several weeks delivers the best improvements in skin, hair, nails, and joints.

When will I see results?

Most people notice visible improvements in 8–12 weeks with daily use. Skin may feel more hydrated within the first six weeks, hair thickness usually improves by month three, and nails strengthen within 2–3 months.

What makes your collagen different from others?

Our collagen is hydrolyzed for superior absorption, made from grass-fed, pasture-raised sources, and includes multiple types (I, II, III & V) for maximum effectiveness in hair, skin, nails, and joints.

Is your collagen third-party tested?

Yes. Every batch is tested by independent labs for purity, potency, and safety, so you can trust that you’re getting clean, effective collagen.

Are there any side effects?

Side effects are rare. Some people may experience mild digestive discomfort at first as their body adjusts. If you’re pregnant, nursing, or have a medical condition, consult your healthcare provider before starting.

Is your collagen safe during pregnancy?

Collagen is generally safe, but it’s always recommended to check with your doctor or healthcare provider before use during pregnancy or nursing.

Does it have a flavor?

Our collagen is unflavored, so it mixes easily into hot or cold drinks and recipes without altering the taste.

How should I store collagen peptides?

Store in a cool, dry place with the lid tightly sealed. No refrigeration is required.

How long does shipping take?

Orders are processed within 3 -5 business days. Delivery within the U.S. typically takes 5–10 business days. International shipping times vary by destination.

Can I cancel my subscription anytime?

Yes, you can pause, cancel, or adjust your subscription anytime directly from your account dashboard or by contacting our support team.

What’s your return policy?

We offer a 30-day money-back guarantee. If you’re not satisfied, simply contact us within 30 days for a full refund — no questions asked.

Do you ship internationally?

Yes, we ship worldwide. Shipping rates and delivery times depend on the destination country.

Refund & Guarantee Policy

30-Day Glow Guarantee

We want you to love your glow. If for any reason you’re not completely satisfied with your purchase, we’ll make it right. You have 30 days from your purchase date to request a return or exchange.

Refund Eligibility

  • Unopened products: Eligible for a full refund to the original payment method.
  • Opened products: Eligible for store credit or exchange.
  • Proof of purchase is required.
  • Return shipping costs are the responsibility of the customer.

How to Start a Return

To initiate your return, please contact us at support@myvitalglow.shop with your order number and reason for return. We’ll guide you through the next steps.

Note: Collagen works best with consistency. Most users begin noticing results after 6–8 weeks of daily use.

Shipping Policy

We currently ship within worldwide through our U.S.-based fulfillment partners. Shipping times outside the United States may vary.

Processing & Delivery Times

  • Orders are processed within 3–5 business days.
  • Delivery typically takes 5–10 business days after processing within the United States. International shipping times may vary.
  • Tracking information will be sent via email once your order ships.

Shipping Costs

Shipping is calculated at checkout. Free shipping may apply to qualifying orders or promotions.

Lost or Damaged Packages

If your order arrives damaged or goes missing in transit, please contact us immediately at support@myvitalglow.shop. We’ll assist you with a replacement or claim.

VitalGlow Nutrition is not responsible for delays caused by shipping carriers, weather, or incorrect addresses provided at checkout.

Privacy Policy

VitalGlow Nutrition respects your privacy and is committed to protecting your personal information.

Information We Collect

We collect personal data such as your name, email address, phone number, and payment information when you make a purchase or subscribe to our email/SMS list.

How We Use Your Information

  • To process orders and communicate with you
  • To send marketing emails or text messages (only with your consent)
  • To improve our website and customer experience

Email & SMS Marketing

By subscribing to our newsletter or SMS updates, you consent to receive marketing communications from us. Message and data rates may apply. You may unsubscribe at any time via the link provided in each message.

Third-Party Services

We use Shopify and Omnisend for ecommerce and marketing automation. These trusted partners may collect data on our behalf but do not sell or misuse your information.

Your Rights

You may request deletion or correction of your personal information by emailing support@myvitalglow.shop.

Terms of Service

Welcome to VitalGlow Nutrition. By accessing our website or making a purchase, you agree to the following terms and conditions:

Use of Website

All content on this site, including product information, images, and descriptions, is for informational purposes only. You may not reproduce, distribute, or misuse any material without our consent.

Product Information

Our products are dietary supplements, not medications. Results may vary from person to person.

These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.

Orders & Payments

We reserve the right to cancel or refuse any order for any reason, including suspected fraud or unauthorized use. Prices and promotions may change at any time.

Limitation of Liability

VitalGlow Nutrition shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Governing Law

These terms shall be governed by the laws of the State of North Carolina.

Medical Disclaimer

The information provided on myvitalglow.shop and related materials (including emails, social media, and digital content) is for educational and informational purposes only.

Important Disclosures

  • These products are not intended to diagnose, treat, cure, or prevent any disease.
  • Individual results will vary based on age, health, diet, and consistency of use.
  • Always consult your healthcare provider before starting any new supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition.

Testimonials & Reviews

Customer reviews and testimonials are individual experiences and are not guaranteed outcomes. We encourage customers to maintain consistent use and a healthy lifestyle for best results.

Contact Information

For any questions or concerns, please reach us at:
support@myvitalglow.shop

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